Conversational ‘bot’ to interact with NCMC patients

GREELEY — Banner Health has installed an automated system at North Colorado Medical Center in Greeley to answer emergency room patient questions that are unique to the patient and not canned responses.

The conversational chatbot can be accessed by mobile phone, can download existing medical records and respond to questions such as, “how long is this going to take.”

When asked a question, the bot pulls data from the health system’s medical record to get answers. The chatbot service is offered to patients when they register at the emergency room. Patients who opt-in receive a text…