RingCentral to acquire Boulder’s Connect First
BOULDER — RingCentral Inc. (NYSE: RNG), a provider of enterprise cloud communications, entered into an agreement to acquire Connect First.
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First is a Boulder company. RingCentral is based in Belmont, Calif.
“Maximizing agent productivity in today’s rapidly changing customer service environment is becoming increasingly challenging. Customer service organizations need to seamlessly blend outbound calling activity with customer call backs and communications over digital channels,” Jim Dvorkin, senior vice president of customer engagement for RingCentral, said in a written statement. “The acquisition of Connect First complements our current Customer…
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