Critical path even more critical in down economy

The man who started the world on the journey to continuous process improvement was W. Edwards Deming, who also is credited with helping to rebuild Japan into a manufacturing powerhouse after World War II.

In his 1993 book, “The New Economics:  For Industry, Government and Education,” Deming wrote that America was living on fat, a transformation in management was needed, and only a quality product or service would create a sustainable market.  His writings form the beginning of our journey to systems thinking, innovation and strong customer focus.

As a result of what I call the “quality reformation” we became aware…