June 1, 2009

Customer service should leave no bitter aftertaste

By

What do exceptional customer service and fine wine have in common? Hint: It has something to do with sour grapes.

I am a busy person. Like you, I have colleges to research, fender benders to fix, information to gather, service providers to consider, confusing bills that need explaining, and a whole host of work/life issues to navigate. I deal with countless organizations on a weekly basis and I consider myself a customer-service connoisseur.

I don’t know much about fine wine but I can easily recognize distinctive customer service. And it’s not that hard to deliver, if you hire an expert to design…

Christopher Wood
Christopher Wood is editor and publisher of BizWest, a regional business journal covering Boulder, Broomfield, Larimer and Weld counties. Wood co-founded the Northern Colorado Business Report in 1995 and served as publisher of the Boulder County Business Report until the two publications were merged to form BizWest in 2014. From 1990 to 1995, Wood served as reporter and managing editor of the Denver Business Journal. He is a Marine Corps veteran and a graduate of the University of Colorado Boulder. He has won numerous awards from the Colorado Press Association, Society of Professional Journalists and the Alliance of Area Business Publishers.
Categories: Blogs The Career Enthusiast
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