Speaking of Business

Flow charts help to assess problems with the process

Systems evaluation can yield clues to shortfalls in worker performance

Q: We’re having trouble getting our staff to perform the jobs they were hired to do. They seem willing, but after a few weeks on the job it’s apparent they are not going to cut it. Is it them, or is it me, or is the U.S. work force getting worse?
A: You’re either hiring the right person and managing them wrong, or you’re hiring the wrong person. Assuming you’ve been hiring the wrong people, you need to look…