KEYSTROKES: Software makers abandon customer support, buyers

When you buy a program, should the program come with technical support? As you’ve probably noticed, there’s a move away from providing technical support.Software companies, in particular the biggies such as Microsoft, are providing fewer free technical support calls. Either they’re limiting the number of calls you can make, or providing a time limit after which there’s no free technical support.
I understand the reason for this. Technical support is expensive, and many people abuse free technical support, calling and asking simple questions that they could answer for themselves if they were more knowledgeable about software in general (should individual…