Software survey signals soreness

A nationwide survey of U.S. workers – outside the IT industry – found 61 percent of respondents think that they could design “better, user-friendlier and more productive” computer programs – if they knew how to design software.

The Eye sees it another way: 61 percent of respondents feel professional software designers deliberately design programs to be difficult and counterintuitive. Why? Because software engineers love receiving customer calls to the support line.

The survey – administered by Amplitude Research and sponsored by Denver-based TrackVia, which helps business users build their own software-as-a-service applications – also found three-in-five respondents admitted to catching themselves yelling at their computer over software frustrations.

Really, what does yelling at a computer accomplish? It doesn’t respond or react, which can only compound your frustrations.

And if any computer could understand you, then you’re most likely yelling at IBM’s Watson – an artificial intelligence computer that beat the “Jeopardy” biggest all-time money winner, Brad Rutter, and longest champion streak holder, Ken Jennings, in a mental throw-down in February.

What is one computer I don’t want to get into a verbal bout with, Alex.

In total, 350 non-IT and C-level employees completed the survey. For more information and survey results, visit – but only if your Internet browser is well designed.

You have 2 free articles remaining this month.
Want to see more? Login or Subscribe.

Leave a Reply

Your email address will not be published. Required fields are marked *


Social Network

Facebook Icon
Twitter Icon
LinkedIn Icon
©2016 BizWest The contents of this website are copyright BizWest Media, LLC. All rights reserved.
Use of any of this informatino or media on this site is strictly prohibited withotu express written consent.