Alchemer buys customer-intell platform Chatmeter
LOUISVILLE — Alchemer LLC, a provider of customer experience and voice-of-the-customer software, recently acquired Chatmeter, a customer-intelligence platform for multi-location businesses.
“Indirect feedback, like a Google review or Instagram story, is an authentic and powerful signal of how customers feel, and Chatmeter is the gold standard for marketing and operations teams that want to collect, understand and act on these insights,” Alchemer CEO Martin Mrugal said in a prepared statement. “By combining Chatmeter’s reputation insights with Alchemer’s ability to collect direct feedback and connect data with integrations, businesses gain unmatched clarity into customer insights, fueling better customer experiences and measurable growth.”
Terms of the deal were not disclosed.
“This marks a defining milestone for Chatmeter,” Chatmeter CEO John Mazur said in a statement. “Our mission has always been to help brands understand and act on the voice of their customers. Now, with Alchemer, we can unify every signal into a single source of truth — giving companies the clarity and speed to innovate, strengthen relationships, and grow with confidence.”
Alchemer LLC, a provider of customer experience and voice-of-the-customer software, recently acquired Chatmeter, a customer-intelligence platform for multi-location businesses.
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