Why does culture matter? It improves performance

There’s been a lot of chatter about company cultures recently. Unfortunately, that includes lots of bad examples.

• Google employees are arguing about gender bias.
• Airlines have opened up a debate about what enables great customer service.
• Restaurants are starting to figure out that the roots of food contamination often start with how their workers think of their role in the company.
• These events have increased the realization that businesses are more like organisms than machines. They’re based on how people believe and behave as a group.

Many people seem to think that…