Focus on the invisible parts of your business

Our economy and our daily lives run on utilities. They’re so critical, in fact, that government plays a major role in ensuring their reliability and pervasive availability. But they also suffer from invisibility.

When something is reliable and universal, we don’t spend much time thinking about it. Until something interrupts it, of course, such as a flood or major storm or a human-caused event.

This happens a lot in business, too.

If you have your financial transactions under control so that things work smoothly 99 percent of the time, congratulations! This is a fundamental part of running…