Know what you convey as well as what you say

Studies show that nonverbal communication carries from 65 percent to 93 percent more impact than the actual words spoken, especially when the message involves emotional meaning and attitudes.

These nonverbal cues include facial expressions, eye contact, gestures, posture, body movement, tones of voice, dress, grooming, touch and even your environment — wordless signals that speak volumes.

You cannot avoid sending nonverbal messages to others. However, you can train yourself to send the right ones.

Here are my top five nonverbal communications tactics for achieving maximum performance in the workplace:

Look ’em dead in the eye. When…