How to give great employee feedback with impact and grace

Employees are great to have around. They’re the ones who are helping your business soar, producing great work and keeping your customers happy.

Darn it, though, they’re human. They mess up sometimes, and it’s your problem to get them back on track. You want to be fair but tough, but not so tough that you demoralize them.

Great feedback comes when the employee knows why you’re giving it, understands what you’re saying and is inspired to change. If you’re only communicating when you’ve noticed a problem, you’re too late. You have to prepare by creating the right expectations up front:

• Here’s what…