For real improvement, don’t change – learn

I am so tired of the word “change.” It is worn out and we have so much baggage around it. When you say “change,” everyone’s jaw tightens and we all prepare for battle – because we don’t want to change. We like routine and predictability.

There are organizational disciplines that focus on managing the process of change. In fact, I do organizational change management for a living. Sometimes the process of change management is called innovation, sometimes process improvement or implementation. It all boils down to one concept: change.

What if we replaced the word “change” with the word “learning”?

Learning is…