One-stop permits should save city money, customers time

FORT COLLINS – A process called budgeting for outcomes has brought changes to Fort Collins that planning and building officials expect will save money and improve customer service.

It’s too soon to tell how much of a difference the city of Fort Collins’ new One Stop Customer Service Center for Planning and Building Services and Development Review will make for customers.

The city, meanwhile, will save about $50,000 over the first year the change is implemented, said Felix Lee, director of Building and Zoning. That’s the equivalent of one full-time employee, a position Lee said will be absorbed through attrition.

In subsequent…